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Posted: Tuesday, February 6, 2018 11:52 PM

Tier I IT Help Desk Technician
Location:Herndon, VA
Req #:5013
# of openings:1
Looking for a rewarding and challenging career with a dynamic, growing organization? Phacil is your answer. We have an immediate need for Customer Technical Support Engineer to support an important government customer in Herndon, VA.
Clearance Level (Required to Start):
Secret/Interim Secret
Daily Job Responsibilities:
+ Resolves most complex Tier 2 tickets for specific Department of State applications.
+ Performs problem resolution on the telephone with users or via E-mail.
+ Walks the user through a series of steps to determine problem and classify level, priority and nature of the most complex problems and systems.
+ Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of hardware and software.
+ Possesses a wide range of in depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.
+ Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.
+ Ability to quickly analyze data and perform necessary actions to resolve issues including scripting, server restarts.
+ This position provides 7/24/365 coverage for the customer.
Required Skills:
+ 3+ years of technical support experience
+ Highly developed customer service skills
+ Ability to research and resolve highly technical and user related issues
+ Ability to communicate effectively with other technical staff located around the globe
+ Demonstrable skills in SQL and TOAD in an Oracle environment
Preferred Skills:
Technical support experience in Department of State
Degree & Years of Experience: Associate degree in related field and 3+ years of experience or equivalent experience in lieu of degree
Certification Requirements:
ITIL v3 Foundation within 6 months
Travel Requirement:
Some occasional travel may be required.
Phacil is a leading employee-owned provider of mission-focused, results-driven technology solutions to the Federal Government. With consistent focus on technical excellence, exceptional contract performance, and quality results, customers have come to trust Phacil to solve their most complex challenges. Phacil s diverse range of mission-focused solutions in Software Services, Systems Engineering, Integration & Operations (SEI&O), Cybersecurity, and Service Desk operations enables our team of over 800 technical professionals to effectively serve our customers throughout the U.S. and overseas.
Phacil continually strives for performance excellence as evidenced by corporate certifications, such as ISO 9001:2015 and ISO/IEC 27001:2013, performing certified ISO/IEC 20000-1:2011 and CMMI Maturity Level 3 (for both Development and Services) work on Contracts. Phacil has won numerous awards including the Coalition for Government Procurement's Excellence in Partnership and Tech Council of MD s Contracting Firm of the Year, as well as rankings on Washington Business Journal s Top Government Technology Contractors and CRN Solution Provider 500.
All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status
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Associated topics: client support, customer support, desk, excel, information technology help desk, msword, support, system support, technical support, technical support specialist


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