Home > Washington jobs > Washington customer service

Posted: Wednesday, February 7, 2018 8:23 PM

The holder of this position has the primary objective of managing the delivery of assessment services within the Americas. The Service Delivery Director will exercise commercial acumen, taking the lead on managing client relationships and identifying market opportunities for actual and future business developments.
Working in conjunction with Commercial, Operational and Finance leadership teams, the Service Delivery Director also has ownership of sector specific revenue and gross profit targets, proposing and monitoring forecasts, budgets and strategic plans.
Essential Responsibilities:
+ Periodic review of operational resource planning, defining quantity, mix and optimum locations of assessment services teams
+ Reduction of hire-to-delivery lead-times (improve onboarding process)
+ Expansion of assessor competence (e.g. deeper expertize knowledge and/or multi-scheme qualification) to improve assessment services value proposition and market differentiation and/or to optimize delivery flexibility
+ Interact internally and externally to accelerate market penetration and assure business growth
+ Improvement of service quality, reducing errors, technical failures, and rework
+ Assure that all full time assessors availability are utilized to maximize efficiency, by working in collaboration with the Planning Manager
+ Acting as an evangelist of our brand promise of making excellence a habit and guided by our business values
+ Assure that clients are on the center of our management decisions
+ Required to conduct frequent domestic and international travels within the USA, Canada, Mexico, Brazil, and any other country as needed.
+ 50% traveling is expected (by land, air, etc.)
+ Bachelor s Degree in Engineering, Business Administration or equivalent.
+ 3-5 years management experience with an accredited certification body
+ Lead Assessor qualification or relevant sector professional qualification inside specific industry is a plus
+ MBA, MS, MA or any advanced degree is a plus
+ At least 10 years of relevant progressive professional work experience
+ Proven ability to achieve and deliver results through driving improvements in organizational effectiveness and performance with limited supervision
+ Ability to read, understand and/or speak Spanish, French and/or Portuguese a plus
Our ambition is to be recognized and valued globally as a best-in-class company; a client-driven, efficiently-run, growing business. BSI has come a long way since being founded in 1901. Today, we're a global business services organization, respected world over for the development of standards; assessment of management systems; testing and certification of products and services; providing software solutions; and the delivery of training courses. We offer diverse career paths from auditing to sales, product development to finance, and from IT to marketing.
With around 4,000 employees working with over 80,000 clients in 172 countries it means that career opportunities are vast. BSI challenges mediocrity and complacency to help embed excellence into the way people and products work. That means showing businesses how to improve performance, reduce risk and achieve sustainable growth.
Our Vision: \"To be the global business improvement partner of choice.
Our Mission: \"To help organizations embed excellence\", and states our shared purpose.
Our Values: \"Integrity - Continual improvement - Inclusivity\", guide us in the way we work and help us deliver our Vision and Mission.
What we offer:
BSI offers a competitive salary, group-sponsored health and dental, short-term and long-term disability, a company-matched 401k plan, company paid life insurance, 11 paid holidays and 4 weeks paid time off.
BSI is an Equal Opportunity Employer and we are committed to diversity.
Externally Advertised Salary: Competitive Salary
External Company Name: British Standards Institution, The
External Company URL:


• Location: Herndon, Northern Virginia

• Post ID: 45451997 washingtondc is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018