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Posted: Thursday, February 1, 2018 4:51 PM

The Communications Officer classification is part of a Broad Band Program aimed at providing wage progression through experience and the acquisition of specific skill sets to perform higher level non-supervisory job functions. These skill set requirements are outlined in a tiered system consisting of five pay progression zones.
The purpose of the class is to provide operational support to the Emergency Communications Center (ECC). Under close supervision, the support function of this classification entails the dispatch and coordination of public safety responses ranging from routine to critical; to provide and relay information and to dispatch additional resources; to deliver the assurance of calm, effective and accurate assistance to emergency and non-emergency calls for service; to direct citizens' calls to the appropriate public service department, and to disseminate appropriate and accurate information to callers and responders in the field.
The class also serves as a liaison with Public Safety emergency response personnel involving Police, Fire, Emergency Medical Services, and the Department of Public Works.
The (ECC) is open and operates 24 hours a day, 365 days a year.
**Supervision:**
* **_Exercised_**: Classification typically does not supervise.
* **_Received_**: Typically reports to the Assistant Communications Officer Supervisor.
* **_Note: Other reporting relationships may apply**
## Example of Duties:
The City of Richmond Department of Emergency Communications seeks to find ideal candidates, with passion for \"Building the best Richmond,\" to fill several entry level and experienced 9-1-1 Communications Officer positions.
The Department of Emergency Communications is committed to providing the citizens of the City of Richmond excellent service as the \"first of the first\" responders for emergency situations.
**_Duties include, but are not limited to:_**
* Answering emergency and non-emergency calls;
* Dispatching resources as appropriate
* Performing data entry, word processing and related duties.
The Communications Officer must be resilient.
The 9-1-1 center is open 365 days a year, 24 hours a day. Available Work Schedules include: Twelve-hour shifts; day, evening and midnight shifts which include weekends and holidays.
The selected person(s) must also be able to adhere to the following conditions of employment:
* Twelve month probationary period;
* Day, evening and midnight shifts (including weekends and holidays);
* 12-hour work schedule;
* Essential Personnel designation (inclement weather, disaster and emergency recall);
* Shift/Work schedule placement based on seniority, skill sets and needs of the Organization;
* Occasional work beyond normal work schedule;
* Uniformed operation (must wear uniform).
## Qualifications, Special Certifications and Licenses:
**_Minimum Qualifications:_**
* High school diploma or GED;
* Requires one year of continuous work experience preferably with 2 way radio and/or communications experience and strong data entry skills;
* An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.
***Additional Requirements:***
* Must be available to work weekends, holidays and on permanent day, evening and midnight 12- hour shifts;
* Must be available for mandatory overtime;
* Employees in the job classification are designated as essential personnel and must be available to report to work during inclement weather and for disaster and emergency recall;
* As part of a Uniformed Operation, employees in this job classification must wear the appropriate uniform for the Operation.
Must successfully pass a critical skills examination and a suitability assessment, as well as an extensive background investigation to include a Local, State and Federal criminal history check, a drug screening and polygraph examination with no felony convictions.
Must successfully complete the VCIN Control Terminal Agency Training within six months of employment and the Police Basic Dispatch Academy within one year of employment. VCIN/NCIC Level A Certification must be completed within 12 months of employment.
The recruitment process for the Communications Officer position includes critical skills and aptitude assessment, as well as an extensive background investigation to include a Local, State and Federal criminal history check, a drug screening and polygraph examination with no felony convictions.Further details about this process will be given to candidates who successfully demonstrate through a detailed on-line application and corresponding Supplemental Questionnaire.
**_Preferred Qualifications:_**
* At least One (1) year experience in fast paced customer service environment;
* Strong communication skills (Written, verbal and listening);
* At least One (1) year experience in 9-1-1 environment;
* Two way radio and or communications experience.
**_Minimum Qualifications - Zone I/Entry Level (Salary Range: $34,000 to $35,000):_**
* High School Diploma or GED;
* Requires One (1) year of continuous work experience in professional customer service call center;
* An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.
**_Additional Qualifications for Communications Officer - Zone 2 (Salary Range: $35,000 to $40,000):_**
* Requires a minimum of two (2) years demonstrated experience in a municipal police, fire, 9-1-1 dispatch center and/or road sheriff with other jurisdictions.
**_Additional Qualifications for Communications Officer - Zone 3 (Salary Range: $38,000 to $50,000):_**
* Requires a minimum of 18 months of continuous work experience as a Communications Officer meeting the requirements of Zone II;
* Persons with a minimum of three (3) years of related emergency communication experience in a municipal police, fire, 9-1-1 dispatch center and/or road sheriff with others jurisdictions equivalent in size and call volume;
* Intergraph CAD and/or Intrado Phone Systems.
## Americans with Disabilities Act Requirements:
**_PHYSICAL AND DEXTERITY REQUIREMENTS:_**
* Physical and dexterity refers to the requirement for physical exertion and coordination of limb and body movement;
* Requires sedentary work that involves sitting for long periods of time, but may involve walking or standing for brief periods and requires continual use of a computer keyboard and other peripheral devices and may involve exerting up to 10-20 pounds of force on a regular or recurring basis.
**_ENVIRONMENTAL HAZARDS:**
* Environmental hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken;
* The job risks exposure to no environmental hazards.
**_SENSORY REQUIREMENTS:**
* Sensory ability refers to hearing, sight, touch, taste, and smell required by the job;
* The job requires normal visual acuity, hearing, speaking, field of vision and depth perception, and color vision to see, hear, and quickly respond to indicators on the computer and alarm monitors.
**_ADA COMPLIANCE_**
The City of Richmond, Virginia is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.
*Job Title:* Communications Officer (Multiple openings and shifts)
*Closing Date/Time:* Continuous
*Salary:* $33,122.00 - $72,165.00 Annually
*Job Type:* Full-Time
*Location:* 9-1-1 Communications Center, 3516 Hopkins Road, Virginia
*Department:* Emergency Communications
Associated topics: administrative assistant, assistant, bookkeeper, desk, front desk, human resources, office, office assistant, office manager, office support

Source: http://www.jobs2careers.com/click.php?id=4817226079.96


• Location: District Of Columbia

• Post ID: 45261702 washingtondc
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